TERMS AND CONDITIONS

Driveguard GmbH
Seestrasse 289a
8804 Au ZH, Switzerland
Registered office: Wädenswil, Switzerland
UID: CHE-349.415.591
Effective date: 29 September 2026

These Terms and Conditions (“Terms”) apply to chauffeur-driven transportation services supplied or arranged by Driveguard GmbH (“Driveguard”, “we”, “us” or “our”). By making a booking with Driveguard, the Customer agrees to these Terms.

1. Scope and Definitions

Customer means the individual or legal entity making a booking with Driveguard and responsible for payment.

Passenger means any person travelling under the booking. The Customer and Passenger may be the same person.

Service means a chauffeur-driven transportation service supplied or arranged by Driveguard, including airport transfers, intercity and point-to-point transfers, hourly chauffeur hire, daily and multi-day chauffeur hire, business and event transportation and other chauffeur services confirmed in a booking.

Driveguard provides chauffeur-driven transportation and does not provide self-drive vehicle rental under these Terms.

These Terms primarily govern Driveguard’s chauffeur and transportation services. Additional or service-specific conditions may apply to security/bodyguard services, tours or other bespoke services where stated in the relevant quotation or booking confirmation.

The person making a booking must be at least 18 years old and have the legal authority to make the booking and, where applicable, to make it on behalf of other Passengers or an organisation.

2. Booking and Confirmation

Bookings may be made through the Driveguard website, by email, telephone, WhatsApp or another communication channel accepted by Driveguard.

For bookings made through Driveguard’s online booking system, the booking is confirmed when the system issues the official booking confirmation.

For bookings arranged directly with Driveguard, the booking is confirmed when Driveguard confirms it in writing.

All bookings remain subject to operational availability. In the uncommon event that Driveguard is unable to fulfil an automatically confirmed booking, Driveguard will contact the Customer as soon as reasonably possible. Driveguard may offer an alternative vehicle, chauffeur or partner operator. If no suitable alternative can be provided or accepted, the booking will be cancelled and any amount already paid for the unperformed Service will be refunded.

Driveguard recommends booking as early as possible. Last-minute and same-day bookings may be accepted but are subject to availability and confirmation.

The Customer is responsible for providing complete and accurate booking information, including pickup location, destination, date, time, contact details, number of Passengers, luggage requirements, flight information where applicable and any special requirements.

3. Vehicle Categories and Substitutions

Bookings are made for a vehicle category, rather than a guaranteed exact vehicle model, colour, model year or registration number, unless Driveguard expressly agrees otherwise in writing.

If the planned vehicle becomes unavailable, Driveguard may provide an equivalent vehicle or a vehicle from a higher category at no additional charge.

A lower-category vehicle will only be provided with the Customer’s agreement. Where appropriate, the price will be adjusted accordingly.

Vehicle capacity must not be exceeded. The Customer must provide accurate information about the number of Passengers and the amount of luggage when making the booking.

4. Transfer Services

A Transfer is a chauffeur-driven journey between agreed pickup and destination points.

Transfer prices are based on the booked vehicle category, route and other booking details displayed or communicated at the time of booking.

The Customer may request additional stops or changes to the itinerary. Driveguard aims to provide maximum flexibility, but changes remain subject to chauffeur and vehicle availability.

There is no administration fee simply for requesting a booking change. However, where a change increases or decreases the distance, duration or nature of the Service, the booking price may be adjusted accordingly.

5. Waiting Time and Stops

Airport pickups

Airport pickups include up to 60 minutes of complimentary waiting time, calculated from the flight’s actual landing time.

The Customer should provide the correct flight number when booking. Driveguard monitors the flight and adjusts the chauffeur’s arrival based on the available live flight information.

A flight delay itself does not consume the complimentary airport waiting period. The 60-minute waiting period begins when the flight actually lands.

Waiting beyond the included 60 minutes may be charged according to the regular hourly rate applicable to the booked vehicle category, calculated in 30-minute increments.

Other transfers

For non-airport transfers, up to 30 minutes of total waiting and brief stop time is included, allowing for reasonable stops such as restroom breaks, smoking breaks or a short snack stop.

Additional waiting is charged according to the regular hourly rate for the booked vehicle category and calculated in 30-minute increments: 30 minutes, 60 minutes, 90 minutes and so on, rather than minute by minute.

Longer stops, such as restaurant visits, sightseeing stops, shopping or other extended waiting, may therefore result in an additional charge.

6. Hourly Chauffeur Service

Hourly chauffeur hire provides a vehicle and chauffeur for the confirmed number of consecutive hours.

Stops and waiting during the booked period are included within the booked time.

Hourly hire includes 25 kilometres for each booked hour.

Distance exceeding the included allowance is charged at the applicable transfer price per kilometre for the booked vehicle category.

Where the Customer extends the booked service time, additional time is charged according to the applicable rate for the vehicle category.

7. Daily and Multi-Day Chauffeur Service

Daily chauffeur hire includes:

• up to 10 hours of service per day; and
• up to 300 kilometres per day.

Additional service time is charged according to the applicable additional-hour rate for the booked vehicle category.

Distance exceeding 300 kilometres per day is charged at the applicable transfer price per kilometre for the booked vehicle category.

For multi-day itineraries, chauffeur working and rest requirements must be respected. The chauffeur must receive at least 8 hours of rest within each 24-hour period, or any longer period required by applicable law or safety requirements.

Driveguard may reasonably adjust an itinerary or chauffeur arrangement where necessary to comply with mandatory driving, working-time or rest requirements.

Overnight chauffeur accommodation

Where a multi-day journey requires the chauffeur to stay overnight at a location more than approximately one hour from Zurich, an accommodation charge of CHF 150 per chauffeur per night applies unless otherwise agreed in the quotation or booking confirmation.

The chauffeur’s meals are included and are not charged separately to the Customer.

8. Prices and All-Inclusive Pricing

Driveguard aims to provide clear and transparent pricing.

Unless expressly stated otherwise, the confirmed transportation price includes:

• the vehicle and chauffeur;
• fuel;
• parking;
• airport access and parking charges;
• road tolls and motorway charges;
• applicable road vignette costs;
• foreign road tolls;
• tunnel charges; and
• vehicle ferry or car-train charges where required for the confirmed route.

There are no additional hidden transport charges for these items.

“All-inclusive” refers to the transportation service. Personal expenses and third-party services for Passengers — such as attraction tickets, ski passes, meals, accommodation, tour guides or other activities — are not included unless expressly stated in the booking confirmation.

Additional charges expressly provided for in these Terms, including additional waiting, additional time or distance, overnight chauffeur accommodation and applicable peak-date surcharges, remain payable where applicable.

9. Holidays, Major Events and Peak-Date Surcharges

Higher prices may apply during periods of exceptional demand, including major holidays and major events such as Christmas, New Year’s Eve, Easter and the World Economic Forum in Davos, as well as other exceptionally high-demand periods.

Because these surcharges are not always integrated into Driveguard’s online booking system, the standard booking confirmation may initially display the normal price.

Where a peak-date surcharge applies, Driveguard will inform the Customer by follow-up email and communicate the additional amount.

The Customer is not obliged to accept a subsequently communicated peak surcharge. If the Customer does not wish to accept it, the Customer may cancel the affected booking without charge and any amount already paid for that booking will be refunded.

Once the Customer accepts the surcharge, the revised price forms part of the confirmed booking.

10. Changes to a Booking

Driveguard aims to provide flexibility before and during a journey.

Customers may request changes including:

• pickup time;
• pickup location;
• destination;
• additional or fewer stops;
• itinerary;
• service duration; or
• other trip details.

Customers should inform Driveguard of changes as early as possible to maximise the likelihood that they can be accommodated.

Changes can be requested up to 12 hours before the scheduled pickup and are subject to chauffeur and vehicle availability.

There is no separate administration fee for changing a booking. However, if the revised journey requires additional time, distance, services or a different vehicle category, the price will be adjusted accordingly.

Where reasonably possible, Driveguard will communicate any material price difference to the Customer.

11. Cancellation and No-Shows

A booking may be cancelled at least 24 hours before the scheduled pickup time without charge.

Any advance payment for a booking cancelled within the free cancellation period will be refunded.

If a Customer cancels less than 24 hours before the scheduled pickup time, 100% of the confirmed booking price is payable.

A no-show is also charged at 100% of the confirmed booking price.

The cancellation rules above do not prevent a Customer from cancelling without charge where Driveguard communicates an applicable peak-date surcharge after the initial booking and the Customer chooses not to accept that surcharge.

12. Payment

Driveguard may accept the following payment methods:

• credit or debit card;
• online payment link;
• PayPal;
• bank transfer;
• invoice;
• card payment directly to the chauffeur; and
• cash payment directly to the chauffeur.

Available methods may depend on the individual booking.

Unless otherwise agreed, payment must be made in advance or on the day of the Service, at the latest on completion of the Service.

Invoices are available on request.

Corporate customers, partners and other approved business customers may have separately agreed invoicing and payment terms. Where such written terms exist, they take precedence over the standard payment deadline in these Terms.

Any additional amount incurred during the Service, including additional time, distance or waiting, may be paid by an available payment method agreed with Driveguard.

13. Airport Transfers and Flight Monitoring

For airport pickups, the Customer should provide a valid and accurate flight number.

Driveguard monitors available live flight information and adjusts the planned pickup based on the flight’s actual arrival.

Unless otherwise agreed, the chauffeur will meet the Passenger at the airport Arrivals area with a name sign and provide reasonable assistance with luggage.

If the Passenger’s flight changes and the original flight number is no longer valid, the Customer should inform Driveguard as soon as possible and provide the new flight details.

14. Luggage and Special Equipment

The Customer is responsible for selecting a vehicle category suitable for the number of Passengers and their luggage.

There is no separate luggage fee where the luggage fits safely within the capacity of the booked vehicle.

The Customer should tell Driveguard in advance about unusual or oversized luggage or equipment, including for example:

• skis or snowboards;
• unusually large suitcases;
• wheelchairs or mobility equipment;
• baby strollers;
• bicycles; or
• other bulky items.

Driveguard may recommend a different vehicle category where the requested vehicle cannot safely or legally accommodate the Passengers and luggage.

Driveguard may refuse to transport luggage or equipment that cannot be carried safely or legally in the vehicle.

15. Child Seats

Child seats are available free of charge on advance request.

The Customer should provide the child’s age and approximate weight when requesting a child seat so that an appropriate seat can be prepared.

16. Pets

Pets are permitted, but Driveguard must be informed in advance.

Pets should normally travel in an appropriate pet carrier or transport box suitable for safe transportation in a vehicle.

Smaller pets may sometimes be permitted outside a carrier where this has been communicated to and expressly agreed by Driveguard in advance.

The Customer remains responsible for ensuring that the animal can be transported safely and without creating a safety risk for the chauffeur or other Passengers.

17. Food, Drinks and Smoking

Food and non-alcoholic drinks may be consumed in the vehicle provided this can be done safely and responsibly.

Smoking and vaping are not permitted inside Driveguard vehicles.

Driveguard is happy to accommodate reasonable smoking stops on request. Brief smoking stops may be taken within the included stop/waiting allowance for the relevant Service.

18. Passenger Conduct and Safety

Passengers must follow reasonable safety instructions given by the chauffeur.

Driveguard and its chauffeurs may refuse to begin or may terminate a Service where a Passenger:

• threatens or abuses the chauffeur or another person;
• acts violently or dangerously;
• engages in illegal activity;
• creates a material safety risk;
• repeatedly smokes or vapes inside the vehicle after being instructed not to;
• is so severely affected by alcohol or drugs that safe transportation is not reasonably possible; or
• otherwise behaves in a manner that makes continuation of the Service unsafe or unreasonable.

Where a Service is refused or terminated because of serious Passenger misconduct, Driveguard may retain the price for the affected Service and no refund is due for the unused portion, to the extent permitted by law.

19. Cross-Border Journeys

Driveguard provides confirmed cross-border services between Switzerland and neighboring countries, including Germany, Austria, Italy, France and Liechtenstein, subject to route feasibility and availability.

Passengers are responsible for carrying all documents required for the journey, including valid passports, identity documents, visas, residence permits and any other entry or travel documentation required by the relevant authorities.

Driveguard is not responsible for refusal of entry, border delays or other consequences resulting from missing, expired or invalid Passenger documentation.

20. Zermatt Transfers

Zermatt is car-free for normal private road vehicles.

Driveguard holds a special permit that allows its vehicles to take passengers to the edge of Zermatt village, rather than stopping in Täsch. From there, passengers continue to their accommodation with the hotel’s electric car or a local electric taxi. Where the hotel offers an electric car service, Driveguard arranges the handover with the hotel.

If access to Zermatt is restricted on the day of travel, for example by the authorities or by road or weather conditions, the transfer ends in Täsch and passengers continue by the shuttle train or a local electric taxi.

The booking confirmation will state whether any onward transportation is included or whether it must be arranged separately.

21. Partner Operators

Driveguard may perform a booking using:

• Driveguard’s own vehicles and chauffeurs;
• a Driveguard vehicle with a partner chauffeur;
• a chauffeur with a suitable subcontracted vehicle; or
• a vetted external chauffeur or transportation partner.

Where a partner operator performs the journey, Driveguard remains the Customer’s principal booking contact unless the Customer is expressly informed otherwise.

Driveguard requires partner operators used for confirmed bookings to provide an appropriately licensed and insured transportation service materially consistent with the confirmed vehicle category and booking requirements.

22. Languages

Driveguard’s chauffeur network includes drivers who speak English, German, Russian, Greek and Romanian.

Where a particular language is important to the Customer, this should be requested in advance. Specific chauffeur-language requests remain subject to availability.

23. Delays and Circumstances Outside Driveguard’s Control

Driveguard makes reasonable efforts to provide punctual and reliable service.

However, road transportation can be affected by circumstances that cannot reasonably be controlled, including:

• exceptional traffic;
• accidents;
• road closures;
• severe weather;
• police or authority instructions;
• border controls;
• demonstrations;
• natural events;
• major infrastructure disruption; or
• comparable circumstances outside Driveguard’s reasonable control.

The chauffeur will select a safe and appropriate route taking account of traffic, road conditions and applicable laws.

The Customer should allow appropriate travel time for flights, trains, appointments and other time-critical commitments.

24. Liability

Driveguard is responsible for providing its Services with reasonable professional care.

To the extent permitted by applicable law, Driveguard is not liable for indirect or consequential losses arising from delays or disruption, including loss of business, loss of profit, missed appointments, missed flights, missed trains, missed events or the cost of alternative onward arrangements.

This limitation applies in particular where the relevant delay or disruption results from circumstances outside Driveguard’s reasonable control.

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law, including liability that cannot lawfully be excluded for intentional misconduct or gross negligence.

Passengers remain responsible for their own personal belongings during the journey.

25. Service Failure and Refund Commitment

If Driveguard is unable to provide a confirmed Service and cannot provide a reasonable equivalent replacement, the Customer will receive a refund of the amount paid for the unperformed Service.

Where only part of a Service cannot be performed, Driveguard will assess the affected portion and provide an appropriate refund where applicable.

This service-failure commitment replaces any general or subjective ‘100% satisfaction’ or ‘money-back’ guarantee. It does not affect any mandatory rights available to Customers under applicable law.

26. Lost Property

Driveguard will make reasonable efforts to identify and return belongings left in a vehicle.

Customers should contact Driveguard as soon as possible after discovering that an item is missing.

Where returning an item requires postage, courier delivery or a separate chauffeur journey, the Customer may be asked to pay the reasonable cost of returning the item.

Driveguard cannot guarantee that a lost item will be found or recovered.

27. Complaints

Driveguard wants Customers to report any concern as soon as reasonably possible so that it can be investigated properly.

Complaints should preferably be submitted within 7 days after the Service by contacting Driveguard at info@driveguard.ch.

Driveguard will review the circumstances and seek a reasonable resolution, which may include a refund or other remedy where appropriate.

The recommended seven-day notification period does not remove or reduce any mandatory legal rights of the Customer.

28. Personal Data and Privacy

Driveguard processes personal data necessary to administer bookings and provide its Services.

Where reasonably necessary to perform a booking, Driveguard may share the minimum relevant information with chauffeurs, partner operators, payment providers, technology providers and other service providers involved in the booking, or with competent authorities where required by law.

Personal data is processed in accordance with Driveguard’s Privacy Policy, available at:

https://driveguard.ch/privacy-policy/

29. Intellectual Property

The Driveguard name, branding, website content, text, graphics, photographs and other intellectual property made available by Driveguard remain the property of Driveguard GmbH or their respective rights holders.

Nothing in these Terms grants the Customer ownership of or a licence to use Driveguard’s intellectual property except as necessary for ordinary use of Driveguard’s website and Services.

30. Relationship Between These Terms and the Booking Confirmation

The individual booking confirmation or accepted quotation determines trip-specific details including:

• date and pickup time;
• pickup and destination;
• vehicle category;
• service duration;
• agreed itinerary;
• price; and
• specifically agreed inclusions or special arrangements.

These Terms govern the general contractual relationship.

Where Driveguard expressly agrees to a specific written condition for a particular booking that conflicts with a general provision in these Terms, the expressly agreed booking-specific condition takes precedence for that booking.

31. Changes to These Terms

Driveguard may update these Terms from time to time.

The version applicable to a booking is normally the version in force when the booking is made, unless a subsequent change is required by law or expressly agreed with the Customer.

The current version and effective date will be published on the Driveguard website.

32. Governing Law and Jurisdiction

These Terms and the contractual relationship with Driveguard are governed by Swiss law, subject to any mandatory laws applicable to the Customer.

Where legally permissible, disputes shall be subject to the courts at the registered office of Driveguard GmbH.

Mandatory consumer jurisdiction and other mandatory statutory rights remain unaffected.

33. Contact

For bookings, changes, cancellations, complaints or questions about these Terms:

Driveguard GmbH
Seestrasse 289a
8804 Au ZH
Switzerland

Email: info@driveguard.ch
Telephone / WhatsApp: +41 78 217 45 55
Website: www.driveguard.ch